FAQ
Frequently Asked Questions (FAQ)
Do you charge Sales Tax?
We do not charge sales tax.
Do you have a store I can visit or pick up my order?
We are a manufacturer and we do not have a store. We sell on line, through catalog or through other retail stores.
Do you take phone orders?
Yes, we are accepting orders by phone. Call 1-603-318-5408.
How can I pay for my order?
Our shopping cart is set up to accept all major credit cards, ApplePay and GooglePay. You can also mail or e-mail your order and payment information.
How do I know if the item I want is available?
Usually if an item is listed on the website, it is available. Website is updated regularly.
How do I know you received my order?
We will send a copy of your order with an order number to your email address. Please make sure that your system will accept emails from us.
How do you ship?
Most orders are sent Priority Mail with a Delivery Confirmation number for a 2-3 business day delivery. Large items are shipped by UPS ground for a 3-6 business day delivery. Express orders are shipped by UPS 2nd Day. International Orders are sent through by Priority Mail Air.
How much is shipping?
Shipping charges are shown at the checkout and are based on the weight and destination. For more details check the Shipping page.
Is it safe to use my credit card?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. All account information submitted to us is safely isolated from unauthorized Internet access.
How do I return an item?
If you are not satisfied with your purchase please return within 14 days for exchange. Shipping charges are not refundable. Returned merchandise must be received in its original condition. Include a copy of your invoice with your return. For more details check the Refund Policy page.
Wholesale
Please contact us for details
Quality & Safety
We are selling only high quality products. Most items are made of wood and they should not be handled by unsupervised children. All products are made in the USA with local and imported materials.
Privacy
Any information you give us is kept confidential and used only to fulfill your order. Your e-mail address is used only to send you order notifications and special offers. You have the option of liking our Facebook page to get more alerts or unsubscribe from all notifications.
Because we are an internet only store, the best way to contact us is by e-mail, at info@sufariu.com.